The Customer

Founded by community members in 1983, the Hill Country Community Needs Council (HCCNC) coordinates 28 programs designed to meet the critical needs of children, families, and the elderly in Gillespie County. It provides crisis assistance, counseling and domestic violence support, senior services, and child and family services. HCCNC is committed to identifying and filling the gaps in social services and provides resources to over 4000 men, women, and children each year.

The Right Time

HCCNC benefits greatly from the support of organizations, businesses, citizens of the county, local schools, law enforcement, and the Gillespie County Ministerial Alliance. It relies primarily on the donations of local organizations and much of the donation money goes directly into programs and resources for community members in need. With so much time and money spent serving clients, priority had not been given to the infrastructure critical to keeping HCCNC in motion.

In March of 2022, Denise Rizzo, Community Relations Director for HCCNC, reached out to Weaver Technologies to inquire about helpdesk hours. The entirety of the HCCNC IT department, at this point, consisted of one individual who was wearing many hats and was desperately in need of support.

The Right IT Solution

Account executive, Tammy Vollmar, arrived at HCCNC, promptly, to make some initial discovery and get a feel for its environment. Tammy met with Denise and discovered that they were struggling with many challenges in addition to their support needs.

Since its inception in 1983, HCCNC had grown exponentially, but still had much to do to bring their existing technology up to date. They were using Gmail to manage their email and they had no centralized location to store data.

The Right Reason

Tammy made several recommendations to help fix some of the issues they were facing; however, budget was a major concern. Tammy presented the case to founder and CEO of Weaver Technologies, Donald “Donnie” Weaver, to try to find a work-around to get them the things they needed within the available budget. Without hesitation, Donnie gave approval to donate all services and software to HCCNC.

With the green light given, team Weaver went in and migrated HCCNC to Microsoft M365, a more business-friendly environment. They turned on Multi-Factor Authentication, for added security, and added Bitdefender virus protection to all computers. They were even able to repair a computer that HCCNC had previously been told was unsalvageable.

The employees at HCCNC now have a centralized location to store and share data in a secure environment and have added helpdesk hours to use for support, as needed, at no charge to the organization. Giving back to the community is always a top priority for Weaver Technologies and being able to donate services, software and support to an organization that provides critical support and resources to the community is the reason we do what we do – the RIGHT reason.