Solution Highlights
Client: Multisite Professional Services Firm
Industry: Public Accounting / Professional Services
Project Scope: Deployment of a proactive Network Monitoring Managed Services Agreement (MSA) to improve uptime,
visibility, and IT responsiveness across multiple office locations
Solution Partners: Internal Weaver Technologies MSA Services
Key Technologies:
- 24/7 device and connectivity monitoring tools
- Automated alerting for network hardware failures
- Performance heatmapping and trend analytics
- SLA-backed remote support
Services Provided:
- Multisite network monitoring deployment
- Real-time alert configuration
- IT workflow integration and calibration
- Ongoing performance analysis and support
Outcomes:
- Increased uptime and earlier incident detection
- Reduced manual troubleshooting for IT staff
- Systemic issues identified through heatmaps
- Scalable support framework for long-term reliability
Client Profile
A Texas-based full-service accounting and advisory firm with offices in Austin, Dallas, Fort Worth, and Houston. With more than 60 partners and over 500 employees, this firm is part of a global professional services network and operates in a high-compliance, always-on environment requiring secure and reliable connectivity across all locations.
The Challenge
The client was experiencing widespread network performance issues, which triggered internal complaints and impacted productivity. They lacked consistent visibility into site-level performance and needed help managing uptime across a large, multi-office network. Without dedicated monitoring, they were often unaware of access point or switch failures until it was too late.
The Weaver Way
Weaver Technologies proposed a proactive monitoring solution backed by a Network Monitoring Managed Services Agreement (MSA). We applied a proven, data-driven approach using heat maps, analytics, and historical performance insights to identify weak points and enhance the network over time. Our longstanding relationship with the client allowed us to roll out the service with minimal disruption and full organizational trust.
Why Weaver Technologies
Weaver had supported the client for years on various infrastructure initiatives. Our familiarity with their network, our track record of fast response, and our Texas-based support team made us the ideal choice to implement a lightweight MSA that would deliver high value without high overhead.
The Right IT Solution
A Network Monitoring MSA was deployed across all client offices, providing 24/7 monitoring of devices and connectivity. The system included automated alerts for switch and access point failures, performance heatmaps for each location, and actionable recommendations to enhance network performance across the organization.
The Right Time: Execution
The monitoring solution was deployed with little disruption, and alerting was enabled almost immediately. Weaver worked closely with site IT contacts to calibrate thresholds, align alerting with team workflows, and identify persistent problem areas.
Outcomes
The deployment led to increased network uptime across all sites, with the IT team receiving proactive alerts before users experienced outages. Heatmap visibility helped uncover systemic pain points, allowing the organization to address issues more strategically. By reducing the need for manual troubleshooting, the solution freed up valuable IT staff time and provided peace of mind that the network was being continuously and proactively monitored.
The Right Reason
At Weaver Technologies, we believe the right reason for any solution is to empower people—not just systems. By proactively monitoring the client’s network and reducing the burden on internal IT staff, we helped create a more stable, responsive environment that allowed teams to focus on strategic initiatives rather than firefighting. For us, success isn’t just measured in uptime—it’s measured in the confidence and clarity we give our customers every day.
