A multi-office accounting and advisory firm in Texas kept learning about network failures from user complaints. So Weaver put accounting firm network monitoring in place through a Network Monitoring Managed Services Agreement (MSA). Now IT gets an alert before users feel an outage.
The challenge: network problems users found first
The firm is a full-service accounting and advisory practice with multiple offices across Texas. It belongs to a global professional services network. It also works in a high-compliance, always-on environment, so every location needs secure, reliable connectivity.
However, widespread network performance issues were causing internal complaints and hurting productivity. IT lacked a consistent view of performance at each site. Without dedicated monitoring, the team often did not know a switch or access point had failed until users were already affected.
Our approach to accounting firm network monitoring
Weaver had supported the firm for years on other infrastructure projects. Because we knew the network well, we could propose a lightweight MSA that delivered high value without high overhead.
First, we put data before changes. Our approach uses heat maps, analytics and historical performance insights to find weak points and improve the network over time. Next, we rolled out accounting firm network monitoring across every office with little disruption. Alerting went live almost immediately. Then we worked with site IT contacts to calibrate thresholds, match alerts to team workflows and find persistent problem areas.
What Weaver delivered
- 24/7 monitoring. We watch switches, access points and connectivity at every site, around the clock.
- Automated failure alerts. Alerts for switch and access point failures reach IT before users see an outage.
- Heat maps for each location. Performance views show where the network struggles and why.
- Actionable recommendations. We turn monitoring data into clear steps to strengthen the network.
- A Texas-based support team. Our team knows the firm’s network and responds fast.
Results: network monitoring that gives the accounting firm room to plan
Network uptime increased across all sites, and IT now gets alerts before users experience outages. In addition, heat map visibility revealed systemic pain points. Less manual troubleshooting also freed up IT staff time.
Today, the firm has greater transparency and faster response times. Since accounting firm network monitoring now runs proactively, IT can plan network improvements strategically instead of fighting fires.
“Instead of reacting to user complaints, our MSA gave the client complete visibility across their network, and the breathing room to plan improvements instead of just fighting fires.”
Solutions Architect, Weaver Technologies
A common challenge in professional services
Multi-office firms depend on the network for every client engagement. Yet many only learn about failures when staff complain. Proactive monitoring replaces guesswork with data, so network management becomes planning instead of firefighting. When the data does point to aging switches or servers, Weaver, a Dell Titanium Partner, can help plan the right next step.
Hearing about outages from your users first?
Weaver can review how your network is monitored today and show what proactive visibility would look like across your sites. Talk with our team, or browse more case studies.
